Refund Policy

Times Internet Ltd, a company incorporated under the companies Act, 1956 and having its registered office at 10, Darya Ganj, New Delhi -110002 (“Company”) provides to services to users via its ad- tech platform called Colombia

This Refund Policy is applicable for the pre- paid Users of Colombia Ad – Tech Services and You are advised to read this refund policy for information pertaining to the payments and refunds.

1. General Rules 

• a). A user can pay for Colombia Services (pre – paid Users) through various modes such as net-banking, debit or credit cards or PPI wallets.
• b). The minimum value eligible to activate and start your account for availing the pre – paid mode of Colombia Services is Rs. 5000 (Rupees Five Thousand Only). This Policy is applicable for the refund of unspent amount stored in your account.
• c). All and any incidental costs direct and/or indirect, in relation to availing, cancelling and/ or refund of Your account under this refund policy, shall be borne by You and in no manner whatsoever shall the Company, be responsible or liable for the same.
• d). Company shall not be responsible and/or liable in any manner whatsoever for any network problem, breakdown of machinery, unclear network, disruption in the network and/ or payment gateway errors. Any dispute in connection to the above shall be settled between You and the telecom/mobile operator/ the concerned bank/ credit card/ payment gateway directly, without involving Company.
• e). Company shall not be liable and /or responsible in any manner whatsoever in the event of any malfunction/ fault/ failure in the mechanism/ system failure/ due to technical/ technological restrictions and /or due to reasons / events/ incidents beyond the reasonable control of Company and or force majeure event. You shall not be entitled to receive refund of the money in your account of any of the issues as mentioned hereinabove and the only obligation on the Company will be to resume the Services as soon as practically possible using its best efforts. You shall hold harmless Company and its employees, officers or any other person in relation to the refund of the Subscription Fee with respect to the same.
• f). You shall not in any circumstances make any claims against Company, their employees, directors and its affiliates arising out of or relating to any and all costs, injuries, losses or damages of any kind, including, without limitation due to any technical faults directly or indirectly, to their cancellation and/ or refund of the subscription. If You are found to be ineligible, or if You have not complied with this refund policy and/ or the Terms of Use of Colombia Services, the corresponding subscription refund will be disqualified and/ or the User will not be entitled for a refund.
• g). The Company reserves the right to change or modify the content of this policy from time to time at its sole discretion and without any prior intimation to You.
• h). Limitation of Liability: IN NO CASE SHALL COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, PRINCIPALS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE COLOMBIA SERVICES OR MATERIAL THEREOF OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO USE OF THE COLOMBIA SERVICES OR MATERIAL THEREOF, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN THE SUBSCRIPTION, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE COLOMBIA SERVICE OR MATERIAL THEREOF, EVEN IF ADVISED OF THEIR POSSIBILITY.
  • You agree to defend, indemnify and hold harmless Company, its affiliates, officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) arising from: (i) Your use of and access to the Colombia Services; (ii) Your violation of any term of the Terms of Use of the Colombia Services and/ or this refund policy; (iii) Your violation of any third party right, including without limitation any publicity, privacy, or intellectual property right; and (iv) Your breach of any applicable laws. This indemnification obligation will survive the expiry or termination of this refund policy and Your subscription to use/ access of the Colombia Service.
  • By availing the Colombia Services, it is deemed that the User(s) have read understood, accepted and agree to abide with all the rules and regulations as set out herein and is unconditionally bound by the Terms of Use and Privacy Policy of the Company.